"American Health Holdings was recently bought by CVS. They hire new CM portraying patient support but your job ends up being a combo of being proficient at UM, precerts, authorizations, very little patient education requirements Employees are coerced into feeling " lucky to work from home" at a job where they are completely overwhelmed. The nurses & their supervisors & management know case managers will work as many hours as it takes to make monthly billing quotas to prevent them from getting a bad review and being " forced out by intimidation.& coercion". American health Holding doesn't want to fire anyone because it will raise a red flag to their true reason for turnover rate with CVS. Most nurses feel stuck & fear a worse nursing job elsewhere. With 50 patient here caseload, there is no time in an 8 hour day to take advantage of company " perks". So they are worthless.","Case managers are manipulated into accepting these WFH jobs advertised by CVS & AETNA. Its not case management for patients as it appears to be from what the training team tells you. After 3 mos of poor, unorganized, inconsistent training, you are expected to meet 100% billing quotas while managing 50 pt caseloads. If not, you're encouraged to find a better fit job and leave. Upon hiring, they spend thousands of dollars sending equipment to your house, paying for other state licenses & monthly salary. 6 of 12 new hires quit every 90 days. CVS strict work life balance rule is NOT followed when you're expected to work 50- 60 hours to get your billing hours in. Its just like working bedside. Management & VP get the bonuses for saving the claims payor money while guilting nurses into taking on too many cases/ patients per nurse . Their agenda is that once they get them to work from home, they'll do whatever it takes to keep their job till they burn out & leave. American Health Holding will just replace them with the 50 applications they receive daily from desperate nurses who think they are getting a better job than the one they left."
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